Integrated Voice Technologies

Could you benefit from reducing your overhead expenses
without sacrificing customer service?
Do you want to stand out from your competitors by offering convenient
and confirmed appointment times to your customers?

Give your company the competitive advantage by using Cardinal Hosted Logistics™’ Integrated Voice Technology (IVT).

Call-in Technologies:

Cardinal’s IVT allows drivers and service technicians to update TMW or Service Manager using a phone. This is extremely beneficial for company drivers and technicians, or third-party contractors, who have problems with mobility solutions or do not have Cardinal Activity Tracker (CAT).

Call-out Technologies:

Cardinal’s IVT integrates with our Order Management System (OMS) to electronically call customers to schedule appointments based on specified guidelines.